Service support staff are your first point of contact when you reach out to ConnectionPoint with finance, human resources, research and general questions and requests. Service requests can be made online, by phone and in-person. If advanced support is required, requests are escalated to the operations and research support services teams. The service team follows-up on service requests as needed, from researching an issue and developing correspondence, to following-up with employees/vendors. These staff perform transactional processing activities including data entry, correspondence, forms and record-keeping.
Operations includes finance, human resources and research functions working together to resolve escalated issues and execute daily activities such as recruitment and employee onboarding, creation of expense reports, purchase of goods and services, payment to vendors, supporting faculty and researchers with proposal development, and providing financial support to researchers.
ConnectionPoint Process Effectiveness staff monitor the quality and efficiency of ConnectionPoint services. Through feedback from leaders, faculty, staff and students, the Process Effectiveness Team is able to analyze and identify operational improvement opportunities to ensure efficient and streamlined services and processes are in place. Process Effectiveness staff also provide process support to other ConnectionPoint staff through systems and training support, process improvement and knowledge development and sharing. The goal is to constantly evolve and improve for overall faculty, staff and student satisfaction.