We are continually reviewing and evaluating our services and processes based on feedback from the campus community. Our Process Effectiveness Team is constantly working on process improvement opportunities to improve your experience in utilizing ConnectionPoint services. Below are some more specific examples of what ConnectionPoint is currently working on:
Acquire a Good or Service Enhancements
We are currently working on some enhancements to the Acquire a Good or Service eForm to make purchasing goods ad services easier. Stay tuned for more details as they come available!
Wire transfer process
We are working on transitioning and streamlining the wire transfer process to improve processing times and accuracy. Information will be updated regarding the process and subsequent changes that you might notice as it comes available.
Procurement card online options
Throughout the spring and summer, ConnectionPoint in coordination with Purchasing Services, will be investigating the feasibility of implementing online solutions for Procurement Cards (PCards) on campus. In October 2017, the University of Saskatchewan changed to Scotiabank as our PCard service provider. With this change, we are exploring online reconciliation processes and other automated process programs in the hopes of further streamlining operations while also reducing paper burden around the University. We will continue to keep you informed as these initiatives develop.
Publishing ConnectionPoint service level agreements (SLAs)
We are working hard to gather information to better inform campus of ConnectionPoint services and service level agreements (SLAs). This information will provide clarity around things like:
- what services ConnectionPoint provides to campus
- how to access services provided by ConnectionPoint
- how long certain services are expected will take to complete
- what your role is in accessing services provided, and
- what ConnectionPoint's role is in completing your request.
Support for PSAC EJSs
ConnectionPoint is currently evaluating opportunities to support PSAC permanent and term hires, terminations and EJSs. More information will be provided as it is available.
Ongoing improvements to eForms and services
The Process Effectiveness Team, together with the Operations teams are constantly evaluating the eForms and services provided and making changes to improve our services for campus. Throughout improvement initiatives, you may be contacted by a ConnectionPoint team member to test eForms or provide feedback from time to time. If you have any suggestions based on your usage, please let us know through the "Let's hear it!" button on our webpage.